Support

Need help with Fresh Air, want to report a problem, or have a question about your account? Start here.

Common questions

How is my best window calculated?
We look at temperature, UV index, and air quality for your location across the day, from 7 AM to 7 PM, or within the morning, afternoon, or evening block if you have set a preference in Settings, and recommend the two hour window with the most comfortable, healthiest conditions.

How does the streak work?
Every day you log a photo counts toward your streak. There is no cap. If you miss a day, your streak resets, but all of your past photos and history stay saved.

What is a Streak Freeze?
A Streak Freeze protects your streak for one missed day. You earn one automatically for every 7 day streak, up to 2 banked at a time.

Who can see my photos and mood?
By default, only you. Friends and other users can see your display name and streak stats, but not your photos or mood entries. The one exception is challenge photo sharing, which is off by default and which you can turn off at any time.

Can I upload a photo from my camera roll?
No. Fresh Air only accepts a live photo taken in the app, so the habit stays honest.

Reporting a problem or a user

To report objectionable content or an abusive user, use the report option in the app on the display name, challenge, or shared photo in question. You can also block a user from the Friends screen. Reports are reviewed and acted on within 24 hours where possible. If you cannot access the app, email us at dailyfreshair@gmail.com with as much detail as you can.

Account and data

You can delete your account and all of its data at any time from Settings, Account, Delete Account. This permanently removes your data from our active systems immediately. For a copy of your data or any other privacy request, email dailyfreshair@gmail.com.

Privacy

See our Privacy Policy for how we collect, use, and protect your information.